At Iceland Jewelry & Gems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us.
Information We Collect
☛ Identification and Contact Information: Such as your name, address, phone number, or email address when you provide them—for example, to sign up for an online account, participate in events, make a purchase, or fill out forms such as Custom Order requests, Virtual Appointments, or Track Your Order forms.
☛ Payment Details: Including credit card numbers, bank account details, PayPal account information, or other payment data required for transactions.
☛ Demographic Information: Such as your gender and date of birth.
☛ Customer Support Calls: We may record your voice during calls to our support team.
☛ Preferences and Interests: Information you share with our advisors, including preferences about our collections, sizes, lifestyle, or general family circle details.
☛ Health Information: If shared, information regarding allergies or reactions to jewelry materials.
☛ Publicly Posted Information: Such as product reviews on social media pages or websites.
☛ Browsing Information: We may collect details about your browser, URLs visited, and browsing habits while on our website.
☛ Sources of Information: Your data may be collected:
- Directly: When you create an account, make a purchase, or interact with client services.
- Indirectly: Through cookies or tracking tools.
- From Third Parties: Such as social media platforms.
How Do We Use Your Personal Information?
☛ To Improve Services and Understand Your Interests:
We use your information to personalize your experience, improve our website and products, and tailor marketing activities to your preferences.
☛ To Process Transactions and Address Concerns:
We use your information to complete purchases, respond to your inquiries, and address complaints. This includes notifying you about website updates or service enhancements.
☛ For Security:
We safeguard our company, customers, and website from fraud, theft, or other threats.
☛ To Comply with Legal Obligations:
We address potential health concerns related to our jewelry and combat counterfeit products.
☛ For Marketing:
We may notify you about new products and offers based on your consent.
☛ For Analytics:
We monitor site usage, campaign success, and e-reputation to improve our marketing efforts.
☛ For Legal and Administrative Purposes:
We maintain records for compliance, auditing, and business continuity.
Who Do We Share Your Personal Information With?
☛ Service Providers and Agents: Vendors who provide services such as email delivery or website maintenance.
☛ Payment Processing Partners: Banks or payment service providers.
☛ Event or Promotion Partners: Third parties who co-sponsor events or promotions, with your consent.
☛ As Required by Law: To comply with court orders or other legal obligations.
☛ During Corporate Changes: In the event of mergers, acquisitions, or asset transfers.
Tools and Cookies
We use cookies to enhance your browsing experience and automate certain website functions.
Types of Cookies We Use
- Functional Cookies: Save preferences such as language, login details, and shopping cart information.
- Performance Cookies: Collect information on browsing behavior to improve website functionality and services.
- Analytics Cookies: Monitor site activity and popularity of pages to optimize user experience.
- Security Cookies: Ensure safe transactions and secure browsing.
- Third-Party Cookies: From tools like Google Analytics to track usage and improve services.
- Social Sharing Cookies: Enable sharing content on social media platforms.
☛ Third-Party Cookies: While we use third-party tools, we encourage you to review their privacy policies for more information about their data collection practices.
Acceptance of Cookies
☛ Most cookies require your consent. You can modify your preferences or delete cookies through your browser settings. Please note, disabling cookies may affect website functionality and your user experience.
Transferring Your Personal Information
☛ Your information may be stored and processed in countries where Iceland Jewelry & Gems operates or where our service providers are located.
☛ For transfers to countries with lower data protection levels, we use legal agreements to ensure your data remains protected.
Know Your Rights
☛ Access Your Data: You can request details about the personal information we hold and how it is processed.
☛ Data Portability: Obtain a copy of your data in a structured format for personal use or transfer.
☛ Amend Your Data: Request corrections for incomplete, outdated, or inaccurate information.
☛ Erase Your Data: Request deletion of personal information under specific conditions, such as when it is no longer required for processing or if the processing was unlawful.
☛ Processing Preferences: You can provide instructions on how your data should be processed after your death.
Protecting Your Personal Information
☛ We implement security measures to prevent unauthorized access, loss, or alteration of your data. While the internet is not completely secure, we encourage users to take precautions when accessing our services online.
Third-Party Sites
☛ Our website may link to third-party sites. We do not control their data practices and encourage you to review their privacy policies before sharing your information.
Contact Us
For any questions or updates regarding your information or privacy preferences, please contact us on support@iceland.com
By interacting with Iceland Jewelry & Gems, you agree to the terms outlined in this Privacy Policy.